Reference

Terms and Conditions That Govern Your 9b999 Account

These terms set out exactly what you agree to when you open and use a 9b999 account — covering deposits via bKash, Nagad or Rocket, how your wallet is managed, and the conduct we expect.

Account eligibility appliesbKash, Nagad, Rocket wallet rulesBangladesh-region access dependent on local lawAccount conduct standardsTerms subject to change with notice
9b999 Terms and Conditions That Govern Your 9b999 Account
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms is unclear or you want to raise a concern about how they apply to your account, our support team handles queries through the channels below. When contacting us about a terms-related issue, include your registered wallet number — bKash, Nagad or Rocket — so we can locate your account quickly and respond with the right context.

Live Chat Open the chat icon from any page on your account dashboard. Our team picks up terms and account queries and walks you through the relevant clause directly.
Email Support Send your terms-related question to our support address listed in the Help section. Include your registered wallet number for a faster, more specific response.
Account Notification Panel All updates to these terms are posted to your in-account notification panel first. Check this panel regularly so you are never caught out by a policy change.
HOW WE UPHOLD THIS

Account Security and Terms Enforcement at 9b999

We enforce these terms consistently across all accounts regardless of deposit method. Your account data is stored securely, and wallet details linked to bKash, Nagad or Rocket are never shared with third parties outside of the payment verification process. If you believe your account has been accessed without permission, contact us immediately through live chat so we can freeze activity and investigate.

Wallet Data Protection

Your bKash, Nagad and Rocket details are used only for deposit verification and withdrawal matching. We do not pass wallet numbers to external marketing or third-party analytics.

Account Security Steps

Every login requires OTP confirmation to your registered mobile number. If you change your number, update it in account settings before your next deposit or withdrawal request.

Terms Change Notification

We post any material change to these terms in your notification panel with a clear effective date. You always have a window to review before the new version applies.

Fair Enforcement Policy

Account restrictions under these terms — such as holds or closures — come with a written reason sent to your registered contact. You can raise a formal dispute through support within the stated window.

Common Questions About Our Terms and Conditions

The questions below cover what our members ask most often about these terms — from how wallet rules apply to what happens when terms change. If your question is not here, reach out through live chat with your account details.

The core account terms are the same regardless of wallet. However, each wallet has its own transaction limits and verification steps, and those provider rules sit alongside ours when you deposit or withdraw.

No. Deposits must come from a wallet registered in your own name. Using another person's wallet breaches these terms and may result in a hold on your account pending verification.

Access is your responsibility and depends on your local law and eligible regions. If you access the platform from a restricted jurisdiction, your account may be suspended and any pending withdrawals reviewed under our compliance process.

We send a notification to your in-account panel with the effective date of any change. Continuing to use your account after that date means you have accepted the revised terms.

Contact support through live chat or email and raise a formal dispute. Include your account reference and the specific clause you believe was applied incorrectly. We review all disputes and respond in writing.

Yes. You must not open duplicate accounts, misuse promotional credit, or attempt to manipulate game outcomes. Any of these actions can lead to account suspension under the conduct section of these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.