Reference

How 9b999 Handles Your Personal Information

This Privacy Policy explains what data 9b999 collects when you open an account, make a deposit via bKash, Nagad or Rocket, or contact our support team — and how we keep that data secure.

Account data protectionbKash, Nagad, Rocket payment privacyNo data sold to third partiesRight to request your dataRetention policy explained
9b999 How 9b999 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Account Data

Data security at 9b999 is tied directly to account operations — the same systems that process your bKash or Rocket deposit also apply encryption and session controls to the data attached to that transaction. We do not treat privacy as a separate department; it is built into how accounts are created, verified and maintained.

Encrypted Account Storage

Your account credentials and wallet references — including bKash and Nagad details — are stored using SSL encryption. We do not retain full wallet numbers beyond what verification requires.

Cookie and Session Control

We use session cookies to keep your account active while you browse. You can clear cookies through your browser at any time; doing so will log you out of your current session.

Data Retention and Deletion

Account records are held for the period required under applicable regional rules. When that period ends, or when you formally request deletion, we remove identifying data from active systems.

Third-Party Access Limits

We share data with payment processors like Rocket and Nagad only to complete your transaction. No account data is passed to advertising networks or external analytics vendors.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Concerns

If you have a question about how your data is stored, want to request a correction, or need to raise a concern about your account information, our support team is the right starting point. You can reach us through live chat on the 9b999 site, by email through the contact form in your account dashboard, or via our mobile-accessible help centre — all three paths connect you to the same team who handle account and data queries.

Live Chat Start a live chat session directly from your account dashboard. Our team handles data queries, wallet verification questions and account correction requests during available hours.
Email Support Send a written request using the contact form inside your account. Include your registered bKash or Nagad number so we can locate your record without delay.
Help Centre Access the mobile-optimised help centre from any device. It covers common data requests, explains the account deletion process, and links to the privacy contact form.

Common Questions About Your Privacy on 9b999

These are the data and privacy questions we hear most often from account holders in Bangladesh. If your question is not covered here, use the live chat or email contact form in your account dashboard.

We collect the details you submit during registration — name, contact number, and your chosen payment method such as bKash or Nagad. We also log device and session data for security purposes.

Only the transaction reference needed to verify your deposit or withdrawal is retained. We do not store your full wallet PIN or complete account number beyond the minimum required for verification.

Yes. Send a data access request through the email contact form in your account dashboard. Include your registered mobile number so we can locate your record and respond promptly.

We share data with payment processors — such as Nagad or Rocket — only to complete your transaction. We do not sell, rent or pass your account data to advertisers or unrelated third parties.

Retention periods follow the legal and regulatory requirements of the regions where we operate. Once the required period ends, identifying information is removed from our active systems.

Contact our support team via live chat or the in-account email form. State clearly whether you want a correction or full deletion, and our team will confirm the steps and timeline with you.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.